Refund Policy

Last updated: March 2026

Welcome to TiVistation. This Refund Policy explains the conditions under which a refund may be granted for services purchased through https://tivistation.store/.

Our goal is to provide a reliable and high-quality IPTV streaming experience. Please read this policy carefully before purchasing any subscription.

1. General Conditions

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By purchasing a subscription from TiVistation, you agree to this Refund Policy. Since IPTV subscriptions are digital services that may be activated quickly after payment, refund requests are reviewed based on the conditions listed below.

2. Trial Access

In some cases, TiVistation may offer limited trial access so users can test service quality, device compatibility, channel loading, and streaming performance before purchasing a full subscription.

We recommend using a trial whenever possible before choosing a longer subscription plan.

3. Cases Where Refunds May Be Granted

A refund may be considered only in the following situations:

  • The service is not accessible after activation despite support assistance.
  • A duplicate or accidental payment has been made.
  • A major technical issue prevents use of the service and no available solution can be provided.
  • The subscription was not activated within a reasonable time after successful payment.

4. Cases Not Eligible for Refund

Refunds will not be granted in the following situations:

  • The service is active and functional but does not meet personal preferences.
  • Issues are caused by the user’s device, internet connection, IPTV app, or incorrect configuration.
  • The user failed to follow the setup instructions provided.
  • The user changed their mind after the subscription was activated.
  • The request is made after a reasonable period following activation.
  • The issue is related to a third-party IPTV app, device limitation, or internet provider restriction.

5. Refund Request Procedure

To request a refund, please contact our support team and provide the following information:

  • Your full name or order name.
  • Your order details or payment reference.
  • The subscription plan purchased.
  • A clear description of the issue.
  • Screenshots or error messages if available.

Our support team will review your request and try to resolve the issue first. If the problem cannot be fixed and the request meets the refund conditions, a refund may be issued through the original payment method.

6. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider or payment method.

Please note that some banks or payment processors may take additional time to display the refund in your account.

7. Service Support

Before requesting a refund, we encourage customers to contact support for help with setup, login issues, app configuration, buffering, or device compatibility.

TiVistation can provide setup guidance for popular devices and apps, including Smart TV, Firestick, Android TV, iPhone, iPad, Windows PC, MAG Box, Formuler Box, and Enigma2/Dreambox/Vu+.

8. Policy Updates

TiVistation reserves the right to update or modify this Refund Policy at any time. Any changes will be published on this page with the updated date.

9. Contact

If you have any questions about this Refund Policy or need help with your subscription, please contact us:

Email: support@tivistation.store

Our support team will respond as quickly as possible.

Contact Support

Need help? Email us at support@tivistation.store

This document is provided for informational purposes and does not constitute legal advice.